FAQ
TEST RIDE
At our store in Naxos, Greece for start. We are currently expanding our services in other landmarks as well. In any case, contact us and we will do our best!
BATTERY
Autonomy of an e-bike, depends on several factors. Some of these are the rider’s weight, inclination of the ground, use of pedal assist/throttle and of course the wattage and Ah of the battery. With a 48V/ 10Ah battery and a fat bike for example, you could do up to 50 – 55 kms with one full charge.
Both! You can charge the battery whilst inside the bike’s frame or take it out of the frame and charge it separately. In both cases you use the same charging port, located on the battery side.
Our batteries are designed for more than 600 charging cycles. A charging cycle is considered as a full charge from 0 to 100%. If you make 4 full charges per week => 16 per month => 192 per year we are taking for more than 3 years lifetime.
No. You need only the provided charger and a simple household power outlet. No worries, the charger is slightly larger than your laptop’s.
According to our calculations and Greek electric power pricing, a full charge of the battery from 0 to 100% fully charged battery, costs 0.09€ – 0.11€. We promise you won’t see any difference in your monthly account.
Around 3 hours. You can always use it, even if not fully charged, as long as you know how far you want to go.
Li – ion batteries increase their capacity when charged more often. You don’t need to wait for the battery to get fully discharged. Prefer to charge your battery when back home every day and you ‘ll never run out of it.
If you don’t intend to use the battery for more than a month, store it in a cool, dry place. Try to keep it charged to 80% for the period that you don’t use it. In any case charge it once a month for a while.
Yes! With all our models we issue a 1 year guarantee for the electronic parts of the bike.
Our batteries cost something in between 200 – 300 euros, depending on the type.
FRAMES
Yes! 3 steps folding system is applied to all our folding models. You will need around 20’’ to fully fold the bike.
In the Geometry section of our website you can check all sizing details and recommended rider heights for each model. In any case remember that the height of both steering and seat post tubes is adjustable.
Yes! All models are equipped with a rear carrier rack on which you can install a child seat. In addition our J20 UPLIFT model is equipped with a second detachable saddle that installs on the rear rack for older children.
If you weigh more than 110 kgs, you will need to check on the specific model you are interested in, on our website. Less than that, would be no problem at all.
RULES AND REGULATIONS
Νο! Each country has its own rules that regulate the e-bikes. Within EU, a bicycle of 250W motor and 25km/h max speed is considered as a regular bicycle and you do not need any license to ride it.
No! You can ride it as you would with your childhood bike.
No! in most of the EU countries insurance on bicycles is optional. You will need to double check with your country’s regulations. In any case, regular bicycle’s laws apply on our e-bikes as well.
GENERAL INTEREST
Yes! It is as easy as riding a regular bike. You just don’t put so much effort.
Well, that depends on the hill. 20° or less will feel as straight road. Until 40° will need some effort but the motor will surely help. More than that will need more effort, close to what a regular bike would feel in a 20° inclination.
Pedal assist means that as you pedal the motor kicks in and boosts the bike. The speed in which you pedal is of no concern. As soon as the pedals make a full circle the motor kicks in and moves the bike. Pedaling in a slow, steady rhythm is the best way to enjoy the ride!
The throttle works the same way it would work on a motorcycle. You can move the bike without pedaling at all. You can still pedal if you like to. But, be careful, as the throttle consumes more battery juice. It is normal, you let the motor do all the hard job.
They represent the effort that the motor puts to assist you. Level 1 is the minimum effort and level 5 is the maximum effort. In level 5 you will reach the max speed of the bike, 25km/h. As larger the level, the more battery juice it consumes. You can always customize e-assist levels from the display of the bike.
The display is like the control panel of your e-bike. It shows your current speed, mileage, battery level and many other things. From the display you can always customize some modes of your e-bike. For example you can increase pedal assist levels from 5 to 7. This way, each level will represent smaller amount of motor effort.
BUYING AN AURELIA e-assist BIKE
From our store in Naxos or online. You can check our website for details on all our models. You can always send us an e-mail at info@aureliabikes.com or chat with us on our website’s live chat or FB page.
Yes, we can ship worldwide!
We execute the shipments the next day of your order. The time needed will depend on the shipping company and the distance between Greece and your country.
No, not yet!
We always maintain a sufficient stock of spare parts and accessories. Shipping a spare part will not take more than a day, after your request. But, have in mind that due to the use of branded components in our e-bikes, it should be very easy to find a replacement, if you are located far away from Greece.
As you read this, we are making a trouble-shooting video series with all necessary explanations and guidelines. They will be hosted in a special section on our website. In any case we are famous for our after sales service. Contact us and we will figure it out.
RENTALS
An electric bike, or e-Bike, is a bicycle equipped with an electric motor that assists the rider’s pedaling efforts. It provides an extra boost, making it easier to pedal, especially uphill or against strong winds.
E-Bikes have a battery-powered motor that can be activated by pedalingr. When you start pedaling, the motor kicks in to provide additional power, enhancing your cycling experience. You can control the level of assistance between 5 different levels or choose to ride without any assistance.
The autonomy of our e-Bikes range from 50km to 100km with a single charge, depending on the model. Let us know where you want to go, or what type of use you want to make and we will assist you with providing the most suitable model for your ride.
According to EU law, e-Bikes have a maximum speed of 25km/h.
Nope! Only your ID or passport as you would do with a regular bike.
Yes! You can book through our online booking system. It’s an easy and detailed procedure. Pls press here.
Yes, in order to complete your rental booking you need to pay the full amount.
Cancelation/Refund Policy:
- Administration charges equal to the full amount of payment are held in cases of:
- Non show up.
- Cancelations later than 5 days before the date of the rental.
- No charges are held if cancelation occurs up to 6 days before the date of the rental while full deposit is refunded having deducted bank’s charges.
Cancelations due to adverse weather conditions or ferry delays are subject to the result of civilized conversations between the lesser company and the guest as well as the final decision of the company owner himself.
In the event that a guest is unable to fulfill a booked rental on the date of the booking, due to a lack of confidence and/or fear while on the bicycle or for any other reason, there will be no refund granted. It is important to note that once bikes have been booked and paid for, no refunds will be issued.
Yes, we offer drop off and pickup of the bikes at the port, airport and hotels within 7km from Naxos town. The service is charged 10€ per 2 bikes. If drop off point is located more than 7km away from Naxos town, charge varies depending on the distance and number of bikes.
Yes! We provide all our guests with helmet, lock, compact charger, elastic straps for the rear rack and a map, free of charge.
Rentals are day/multi day. The day starts at 9am and ends at 9pm. When you rent an Aurelia for more than one day, you keep it overnight and we provide the charger and a detailed briefing on how to recharge it. You can recharge it either as it is, or we show you how to remove the battery and charge it into your hotel room. Next morning you put it back in and off you go. If you want to avoid the hustle, you can let your Aurelia spend the night in our store and we charge it for you.
Under special circumstances, such as a few hours stay on the island with a private boat, you can rent an Aurelia for a few hours. However, you need to have in mind that rental price is equal to daily rental, as the procedure of washing, checking and re-charging the battery afterwards, is the same as with daily rentals.
No problem. We can provide an extra battery upon charge, as long as we know it in advance to reserve it for you. However if you let us know the route you ‘ve designed, we can suggest the most suitable model for it. Other than that you can ask us for the charger and charge the bike during your lunch or evening coffee. Local businesses know us and they will be more than happy (most of the times 😎) to recharge your e-bike.
No, it is prohibited to ride the bikes on hiking paths, on the sand, beach and on dry lakes or nature areas.
Yes! But we should know about it, so as to note it in your rental contract. And guess what! Our bikes do not pay a ticket in the ferry.
Yes, we have already done it. Visit our videos section here and watch it online. However, be sure, we will check you when you come to pick up your Aurelia, so be well prepared 😉.
GUIDED TOURS
An electric bike, or e-Bike, is a bicycle equipped with an electric motor that assists the rider’s pedaling efforts. It provides an extra boost, making it easier to pedal, especially uphill or against strong winds.
E-Bikes have a battery-powered motor that can be activated by pedalingr. When you start pedaling, the motor kicks in to provide additional power, enhancing your cycling experience. You can control the level of assistance between 5 different levels or choose to ride without any assistance.
According to EU law, e-Bikes have a maximum speed of 25km/h.
Yes, we strongly recommend you do so! You can book through our online booking system. It’s an easy and detailed procedure. Pls press here.
Yes, in order to complete your Guided Tour booking you need to pay a deposit equal to the 30% of the total amount of the tour or the full amount. See below a short description of our Cancelation/Refund Policy.
Cancelation/Refund Policy:
• Administration charges equal to the amount of the 30% of the total amount are held in cases of:
- Non show up.
- Cancelations later than 9 days before the date of the tour for low season (04/01 – 05/31 & 10/01 – 11/30)
- Cancelations later than 16 days before the date of the tour for high season (06/01 – 09/30)
Full deposit is refunded having deducted bank’s charges, if you cancel in time according to the above.
Cancelations due to adverse weather conditions or ferry delays are subject to the result of civilized conversations between the lesser company and the guest as well as the final decision of the company owner himself.
In the event that a guest is unable to participate in or complete the guided tour due to a lack of confidence and/or fear while on the bicycle or for any other reason, there will be no refund granted. It is important to note that once slots have been booked and paid for, no refunds will be issued.
All our Guided Tours start from our HQ, located 50m from the main square of Naxos town.
Location:
https://goo.gl/maps/bcqW32gcpDSbSv1c8
Long story short, everything! You only need to wear sneakers, comfy clothes and apply sunscreen.
Light breakfast (cereal bars, seasonal fruits, juice, water) will wait for you when you arrive at the store. Your guide will have supplies in his bags and can provide you with extra space in case you need to shop during the tour. Other than that, our purpose built Aurelia e-bikes, helmets, flat tyre insurance, liability insurance, all entrance fees, tastings, audio headset system for tips/advice and lots of information about Naxos from your local guide while riding , child seat for toddlers etc. are included in the price. No secret costs or extra fees! Guide’s gratuities are excluded 😉
Yes, we have already done it. Visit our videos section here and watch it online. However, be sure, we will ask some questions when you come to pick up your Aurelia, so be well prepared 😉.
We’re all about making your experience thrilling and accessible. Our tours are designed to be a breeze for most folks. You don’t need to be an athletic superstar or a cycling pro to join the fun. But, let’s embark on a little journey through these important notes to ensure you have an unforgettable time:
- Ease into the Adventure: The first leg of our tours, spanning 1-2 miles, takes you through the charming streets of Naxos town. While it’s a fantastic start, remember, we share the road with cars. So, stay on your toes! No dedicated cycling lanes here. It’s a dash of urban cycling at its finest. But don’t worry, the thrill is real!
- Off the Beaten Path: After our urban rendezvous, we dive into the picturesque countryside. This is where the magic happens. You’ll find tranquility and charm as you ride through paths less traveled. Traffic? What traffic? It’s a different world out here. Just keep in mind that this part can vary depending on the season. It’s like cycling through a postcard.
Pay Extra Attention in cases of:
- Rusty Wheels: If your bicycle hasn’t seen the light of day for years or if you’re a bit shaky on two wheels, perhaps now isn’t the best time to book a guided tour. We want you to have a blast, not stress out.
- Health First: If you’ve got any injuries or health concerns that cycling might worsen, hold off on booking a tour for now. We’re all about safety and enjoyment.
- City Slickers Beware: If the bustling streets of Naxos town aren’t your cup of tea for the first few miles, don’t fret. The tour eases up once we leave the town behind. Your comfort is essential for a delightful experience, and it’s all about having a blast with your buddies or family.
So, take care of yourself, and ensure a smooth and joyful ride for yourself and your companions. Let’s make this cycling escapade one for the books! 🚴♂️🌞🚴♀️