In the unlikely event that your e-bike does not meet expectations, our returns policy offers a straightforward process to make things right. But, before proceeding with a return,  kindly note the below:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service. We cannot guarantee that we will receive the item you are attempting to return. . It is your responsibility to ensure order accuracy of spare or replacement parts.

You can cancel an order up until the order has been transmitted to the warehouse (generally one business day from when the order is placed). Once the order is submitted to the warehouse, Aurelia can no longer cancel the order.

If an order is returned to us or you refused to accept delivery of the shipment, you will be responsible for paying return shipping fees.

All child Seats and helmets (any brand) can not be returned.

A customer may return any new bike to Aurelia within 20 days of receipt of the bike. The bike must be in new condition and in original packaging. Customers will be responsible for paying the 150€ return fees on the returned bike. The return shipping fee will be deducted from your refund amount.

A customer may return any bike that has been ridden within 20 days of receipt of bike as long as the bike has less than 50 kms on the odometer. The customer will be responsible for paying the  150€ return fees and a restocking fee of 30% of the original purchase price of the bike. The return fee and the restocking fee will be deducted from your refund amount.

A customer may return any new or used accessories or merchandise to Aurelia within 20 days of receipt of the item, as follows:

Child seats and helmets of any brand can not be returned.

Bike racks and/or baskets must be new, unused, and in the original packaging to qualify for return.

Customers will be responsible for paying return fees on the returned item and a restocking fee of 15% of the original purchase price on the item(s). The return and restocking fees will be deducted from your refund amount.

if we have not received payment in full for the products prior to their delivery, then the products will remain our property until such time as payment is received in full. We reserve the right (subject to applicable law) to terminate your right to use the Products if payment is not made when due, or if the credit/debit card company declines payment or requires us to return any payment made for the products, for any reason.

Please note that information regarding the expected range on a single charge on one of our e-bikes is an estimate, not a guarantee. There are many factors that contribute to actual, real-world range for an e-bike battery such as age of the battery, temperature, level of assist, speed, payload, and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range. Aurelia e-assist Bikes reserves the right to use substitute parts, material, or equipment of equivalent quality and value that meet our strict standards. Any alterations, modifications, or other changes made by you to an e-bike following your purchase which affect the safety, operation, or mechanics of the e-bike may void the Limited Warranty and shall be at your sole risk of harm.

Please read carefully before proceeding with your purchase.

Aurelia e-bikes is not to be operated by anyone under the age of 12. Children under the age of 12 may lack the necessary judgement and skill to safely operate the e-bike, potentially resulting in damage to the e-bike, damage to other property, serious injury, and/or death. You assume the responsibility to ensure the age of the operator is at least 12 years old and comply with your local laws and regulations regarding operator age and other qualifications.

Riding any bike, e-bike, e-trike, or similar vehicle without a helmet puts you at very high risk of serious head injury or death. Always wear a properly fitted helmet that covers the fore heads. Many locations require specific safety devices. You assume full responsibility to familiarize yourself and ensure the operator and any passengers adhere applicable helmet and safety laws or regulation where you ride.

Any bike, e-bike, e-trike, or similar vehicle is subject to wear and tear, and certain components and fasteners can stretch or loosen with the vibrations and stress of normal operation. You must check your e-bike/e-trike before each ride. Failure to do so could result in property damage, serious injury, or death. You assume full responsibility to perform a pre-ride safety check on the e-bike/e-trike before each ride.

Riding any bike, e-bike, e-trike, or similar vehicle involve certain risks, including but not limited to the risk of serious injury or death. You assume full responsibility for the risks involved in your use of the e-bike, e-trike, or related merchandise and related activities.

Incorrect assembly, maintenance, or use of your e-bike/e-trike can cause component or performance failure, loss of control. Serious injury, or death. You must read and understand the entire owner’s manual that came with your e-bike/e-trike and any documentation provided for subcomponents or accessories before riding. Unless your e-bike/e-trike was assembled by Aurelia’s team,  you assume full responsibility for the proper maintenance and the proper assembly and/or reassembly of your e-bike/e-trike.

Using a damaged battery or charger can damage additional components or create a fire hazard. Stop using your battery and charger and contact Aurelia if any of the following occur: (1) your charger’s flexible power cord or output cable or any of the electrical cables on your e-bike/e-trike is frayed, has broken insulation, or any other signs of damage, (2) your battery or charger is physically damaged, non-functional, or performing abnormally, (3) your battery or charger experienced a significant impact from a fall, crash, or shipping damage, with or without obvious sighs of damage, (4) your battery was submerged in liquid or had extensive water exposure or damage, or (5) your charger becomes too hot to touch (it’s designed to get warm with normal use), make an unusual smell, makes a popping sound, or shows other structures and, as soon as possible, recycle or otherwise dispose of it according to local rules.

You agree to RELEASE AND HOLD HARMLESS AURELIA e-assist Bikes from all liabilities, causes or actions, claims, and demands that arise in any way from any injury, death, loss, or harm that you sustain or that any other person or any property sustained as a result of your use of the e-bike/e-trike. This RELEASE includes but is not limited to claims based on negligence, defects in the design, manufacture, maintenance, assembly or inspection of the e-bike/e-trike.

We pride ourselves in being nothing but respectful, kind, patient, friendly, and all other pleasant terms that could fit in the mix, and it is critical that those things are returned to our team by customers. We understand that oftentimes when you call/email customer support, it is because something has gone wrong or there is an issue with your purchase (which is the worst!). We also understand that these potential issues cause frustration and sometimes anger; however, we will NOT tolerate rude/vulgar language towards our staff. We will offer a warning if this occurs, after which we do reserve the right to refuse service, terminate your account, issue refunds, void warranties, or cancel orders, each at our sole discretion. If this decision is made it is final and cannot be undone.